If your client experiences a cabin downgrade, refunds will be processed as follows:

You will automatically receive a refund for the eligible amount via ACM. You will be notified of the downgrade and must refund your client.

Please follow this refund process for scenarios that can’t be self-managed through the GDS:

1. Submit a refund application through BSP for the impacted ticket(s) once the ticket has been used to travel. Include the GDS ticket number.
2. Select the affected coupon number. For example: For connection flights, if coupon 1 was flown and coupon 2 was downgraded, please select coupon 2.
3. Please include “Refund request for downgrade.”
4. Submit the refund application for the base fare only.
   • The applicable refund amount for the downgrade will be calculated, The refund application will be adjusted to reflect the refund amount, including any applicable taxes and recall of commission.
   • Once approved, the refund will be processed back to the original form of payment.

Please note:

• Coupons in USED status due to a no-show will be reviewed by WestJet to determine refund eligibility.
• Any refund applications that do not meet all requirements of the applicable scenario or submitted incorrectly will be rejected.
• Refund applications will be reviewed and processed within 45 days.

For support with refund applications, see our frequently asked questions page.