ADM Policies

ADM policies

ADM fee schedule

ADM fee schedule

Value and fees

Administrative fees, as outlined below, will be applied to Agency Debit Memos (ADMs) in addition to the value related to the violation reason. All fees will be converted to local international currency using the exchange rate at time of issuance. All applicable taxes will also be added to ADM fees.

Fee Scenario2 Value Calculation Details Administrative Fee
Value (local currency)3 Application
Booking and inventory abuse A charge of 10 CAD/USD will apply per incident, apart from churning violations which will apply per incident after the fourth churn in addition to the administration fee. 50 CAD/USD ADM
Fare, policy, fee, or other violations ADM values related to the violation will be calculated as follows:

 

-Fare difference based on the next available fare level that qualifies for the attributes booked at the time of ticketing, up to and including the highest fare class for the ticketed itinerary and/or cabin.
-Value of fees or surcharges that were under-collected.
-Any refunded value that was not permitted, including miscalculation of refund.
-Commission values that are overclaimed or not returned when required.
-Merchant fee, incorrect form of payment used and/or form of payment chargebacks.
-Values reflecting spoilage of inventory.

 50 CAD/USD Ticket
Tax violations Value of any outstanding or incorrectly refunded applicable taxes. 50 CAD/USD Ticket
Dual CRS Administrative fee only. 50 CAD/USD PNR
Group booking Administrative fee only. 150 CAD/USD PNR
Ticket validity -Without the presence of other violations, only an administrative fee will apply.
-In case of Multiple violations additional to ticket validity, both the application violation fees, and the Ticket validity administrative fee will be applied.		 150 CAD/USD Ticket
Ticketing Authority Reinstatement Reinstatement will require back payment of any returned ADMs plus NSF fee of $50CAD/USD per instance along with a letter from IATA showing agency in good standing. 500 CAD/USD Agency

Additional charges and fees

Late payment charges and inaccurate dispute fees may be applicable as required by WestJet.

Multiple violations

If multiple violations are found within a single ticket, all violations will be raised, and one administrative fee will be charged. The administrative fee assessed will be based on the highest applicable fee for the violations raised.

Minimum value

ADMs will not be issued for violations less than $10, except in cases when multiple occurrences by the same Agency (IATA agent code) occur. In which case WestJet may raise an ADM for the accumulated violations to meet the minimum value and append one

1ADM values will be calculated per the related violation and an administrative fee will be applied, per the ADM fee schedule.
2Definitions and details of scenarios provided in the Audit Scope Appendix in the ADM policy.
3All fees will be converted to local international currency using the exchange rate at time of issuance.