Commissions

Commission settlement with Flex Travel Solutions

Effective December 1, 2025, WestJet will settle commission payments for all travel agency bookings using Flex Travel Solutions (FTS). Commission payments will no longer be settled through BSP. The only exception is U.S. point of sale (POS) bookings, which will continue to be settled using ARC.

As a reminder, we began settling commission payments for WestJet Agent Direct, WestJet Biz, WestJet Groups and Call Centre bookings through FTS in December 2024. GDS and Farelogix bookings will now be included as of December 1, 2025.

On this page, you’ll find important information like how to affiliate your agency, details on the settlement process and reporting, a link to access FAQs and support, and more.

NOTE: The details below may differ based on your agency’s point of sale, so please ensure you refer to the correct section. We will update this page regularly with new information so we recommend checking back often.

Benefits of FTS

Here are some of the key benefits of settling commission through FTS:

  • Automated settlement and incentive calculations.
  • Improved refund capabilities and no recall of full commission. Only the refunded or exchanged portion of a booking will be adjusted.
  • Streamlined reporting processes.
  • Enhanced support through the FTS portal, including up to seven years of historical data and a built-in dispute resolution tool.

Existing FTS users

If your agency already has an account with FTS, you must be affiliated with WestJet to receive your commission payments. For instructions on how to connect to WestJet via the FTS portal, click here.

If your agency already receives WestJet commissions through FTS for direct channels (e.g., WestJet Agent Direct, WestJet Biz), your setup is complete. You’ll continue using the same portal and bank account details already registered with FTS. No further action is required.

New FTS users

Create an account for your agency on the FTS portal. If you need assistance with the process, please visit this page.

NOTE: Only the agency’s head office and branch admin need to be registered. Individual agents do not need to register in FTS.

Once you have created an account, you must affiliate your agency with WestJet in the FTS portal by following these steps.

Training resources

If your agency is new to FTS, please visit their Help Centre to learn more about getting started, using the dashboard and much more.

All help articles can be accessed in English, French, Dutch, German, Japanese, Italian, Korean and Spanish. To choose your preferred language, please scroll down to the “Language” menu at the bottom centre of the Help Centre page and make your selection.

Support

If you have questions that weren’t answered on the FTS FAQ page or require assistance, please contact their support team.

Payments / Settlement

Canada point of sale (POS)

Canadian POS agencies will be invoiced on Mondays, two days before the payment date. Payments will be made on Wednesdays. Your agency will receive a lump sum that includes both direct and indirect payments. Commission will be paid directly to the bank account your agency registered with FTS.

Each payment batch includes a detailed settlement report showing:

  • Ticket number
  • Booking channel (e.g., GDS, WestJet Agent Direct, WestJet Biz)
  • Commission amount per ticket
  • Applicable tax on commission

For Canadian POS agencies, the standard settlement schedule follows this structure:

International point of sale (POS)

  • Commission settlement for international POS will be made via an Agency Credit Memo (ACM).
  • Once FTS completes the commission calculation, there are two considerations that must be met prior to the ACM release:
    1. FTS will ensure a credit is owed to the travel agency. If your agency has a debit with WestJet, there will be a hold on the next payment until the amount owed to WestJet is cleared. Until then, no credit memo will be issued for the commission payment.
    2. Your agency must meet a minimum threshold with WestJet to receive the ACM. If your agency does not make enough bookings to meet the threshold, the transaction will be automatically moved to the next settlement week.
  • The ACM will be issued via BSP Link and the Data Processing Centre (DPC).
  • Your agency will receive a lump sum that includes all commission payments.
  • Payments will be received according to the BSP settlement calendar for your region. You can view your agency’s settlement calendar by logging into the FTS portal.

Reports

  • Commission settlement reports will be available on a weekly basis.
  • Previously, only direct channels were shown, such as WestJet Agent Direct and WestJet Biz. Beginning December 1, 2025, reports will also include GDS and Farelogix as a channel type.
  • Reports will show full ticket-level visibility including:
    • Ticket number
    • Passenger name
    • Commission value
    • Net payment amount
    • Transaction reference (the ACM numbers will be provided on the ticket)
  • Your agency can select how to access reports. Once you log in to the FTS portal, you can choose to receive a weekly email with your settlement report or you can retrieve them manually within the tool.
  • To simplify reconciliation, you will receive two reports – one for bookings made in direct WestJet channels (e.g., WestJet Agent Direct, WestJet Biz, WestJet Group) and one for bookings made in indirect channels (e.g., GDS).
  • Reports are available in the FTS portal for up to two years and by request for up to seven years.
  • Your BSP report will continue to show ticket sales for cash/credit card transactions and remittances, but the commission amount will show as 0 since it is being settled through FTS.
  • The FTS and BSP two reports will align for reconciliation but won’t duplicate the commission amount.

Reconciliation

  • Since commission won’t flow through BSP ticket-by-ticket, accounting processes will differ slightly. However, no manual re-entry or re-invoicing is required.
  • FTS provides full ticket-level breakdowns, so you can still match each ticket to its commission, record payments accurately in your accounting system and download data in reconciliation-friendly formats (e.g., CSV, XLS, etc.).

Disputes

Within FTS, you will have access to your historical data and a dedicated portal for commission disputes. If you have any questions or require support with your commission, please ensure FTS is your first point of contact.

Recalls

  • If commission needs to be recalled, it will not be issued through an ADM (Agency Debit Memo). The amount will be deducted from future earned commissions, processed through FTS.
  • If your agency does not earn enough commission within a reasonable period to offset the recall, FTS will issue an invoice for the outstanding balance. Administrative fees may apply.
  • All recall details will appear in your FTS settlement report, allowing you to track any adjustments.

U.S. point of sale

There is no change to the commission settlement process for U.S. point of sale bookings. These bookings will continue to be settled using ARC.