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WestJet Air Group Sales Optimization (GSO) tool

WestJet Air Group Sales Optimization (GSO) tool

Our instant quote portal allows you to save time when requesting WestJet air-only group space.

Sign up to use our Group Sales Optimization (GSO) tool

You must register to gain access to our GSO tool. If you are an IATA-registered agency, please email gsotravelagentsupport@westjet.com to request access.

New URL and sign in process

In order to create a simpler and more secure experience for our partners, we recently migrated the GSO tool to the cloud and updated the sign-in process. The tool must also now be accessed from a new URL: groupsales.westjet.com.

To assist with this new process, we created a step-by-step guide that details how to access the new GSO portal and log in: How to log in to the WestJet Air Group Sales Optimization (GSO) tool.

Group Sales Optimizer (GSO) Tool FAQs

General

GSO is a tool used by airlines around the world to support group offers and bookings. It enables internal processes to much be more efficient as well as offers our travel agent partners access to instant group rates.

GSO offers dynamic pricing offered based on a variety of factors such as demand forecasts, peak/non peak travel, and flight yields.

Similar to online pricing, rates can change throughout the course of a day according to inventory and demand.

Yes, this gives you the flexibility to obtain air only group quotes any time of the day!

Account creation

You must register to gain access to our GSO tool. If you are an IATA registered agency, please email gsotravelagentsupport@westjet.com to request access.

Once you have been setup to use the GSO tool; you will receive an email invite from our IT department saying "Hello, this is an invite as requested by ." You will need to accept this invitation in order to access GSO. Please be sure you log in within 90 days or the account will be deactivated.

Accessing the GSO

To access the portal, please visit groupsales.westjet.com.

Yes, you will need to download the app. To do so, please follow the steps found in our guide: How to log in to the WestJet Air Group Sales Optimization (GSO) tool.

Inactive accounts will be deactivated after 90 days. We recommend regularly accessing your account to ensure it remains active.

Quotes

Round trip, one way, multi origin and series requests can be made via GSO. Multi city requests can-not be made through GSO at this time.

You need to have a minimum of 10 guests to request a quote through our GSO tool.

GSO offers quotes for all days within the published Westjet schedule which is generally up to 320 days out. Out of schedule requests cannot be processed through GSO.

GSO offers are saved for 72 hours, if the offer is not booked within this period it will need to be requoted.

Yes, you can request all destinations and routes. If you don’t see a specific destination or routing, please email gsotravelagentsupport@westjet.com.

Your dedicated group specialist will have the ability to edit or escalate offers, convert offers to confirmed bookings and quote add on guests.

When you request a quote in GSO there is a drop down for Group type and reason for travel, this will highlight the quote to a specific team within the Group department and one of those members will follow up on the request.

No, this system quotes commissionable fares only

The Group Sales Optimizer uses dynamic pricing to provide a quote for groups with 10 or more guests travelling. Fares are based on the availability of seats on the flight, the size of the group and the travel dates requested.

Your request may require escalation if it requires rate approval by our revenue management team due to reasons such as peak travel dates, high # of guests or request for a price match/lower fare. Once our revenue team has approved your fares the offer will be sent back to you.

Long weekends and holidays; spring break, summer months, Christmas and holidays. Keep in mind that some routes will have their own peak travel times due to International holiday times varying, local events happening and various school system schedules.

Confirming quotes

To confirm your quote request to confirmed group space please contact your strategic groups agent.

Yes, GSO bookings can be set up to claim in GDS.

Yes, all your saved offers, bookings and contracts can be viewed in the task queue at any time.

Once the quote is confirmed, the group specialist will provide the terms and conditions.

The following are not available in the GSO tool and need to be booked by contacting the WestJet Groups Department at 1-844-213-5230 or groupair@westjet.com.

  • Bookings of 9 guests or under are not available in the GSO tool.
  • Bookings departing more than 320 days out are considered out of schedule and cannot be booked in the tool.
  • Groups requiring more than 2 gateways is considered multi-origin in the tool.
  • Multi-city requests for example YYZ-YYC-YVR-YYZ are not available in the tool.
  • Groups looking for specific flights or flights with long, multiple or overnight connections cannot be booked in the tool.
  • Destinations not appearing in the tool.