If your client purchased pre-reserved seats and is eligible for a refund, please review the terms and conditions and follow the steps below.

Terms and conditions

• EMD must be issued on 838 ticket stock.
• Applies to all pre-reserved EMD issued from the GDS.
• Pre-reserved seats can be refunded up until 24 hours before departure. Within 24 hours, your client will only receive a refund if they cancel their entire itinerary.
• WestJet will not respond to requests that do not contain the proper documentation.
• If there is a scenario where some segments can be self-managed in the GDS and other segments cannot, you must submit both a GDS refund and a refund application. For example:
  • If one coupon is in OK status and one is in USED status due to a no show, you must submit and follow both the pre-travel and refund application processes for each affected segment. For a connection flight, if coupon 1 was flown and coupon 2 was USED due to a no show, no remaining value exists to refund, and the refund application will be rejected (with the exception of IROP scenarios).
• Coupons in USED status due to a no-show will be reviewed by WestJet to determine refund eligibility.
• Any refund applications that do not meet all requirements of the applicable scenario type or that are submitted incorrectly will be rejected.
• Refund applications will be reviewed and processed within 45 days.

For full details, visit our refund applications page.

How to request a refund

GDS process

Complete the refund in your GDS as per your normal process. A waiver code is not required.

Direct process

If you or your client purchased pre-reserved seats (EMD) through our website or by calling WestJet directly, please call us to complete the refund.

Refund application (EMDs for pre-reserved seat fees only)

For full instructions, visit our refund applications page.

All requests received or processed outside our terms and conditions are subject to an Agency Debit Memo (ADM).