Self-serve exceptions and refund policies

Self-serve exceptions and refund policies

Refundable tax

Refundable tax

Updated June 5, 2025

If your client cancels or no-shows a flight departing from France (CDG), they are eligible to receive a refund to original form of payment for the FR, IZ, QX or O4 taxes upon request, even if situations where a ticket is considered a loss of funds. If your client’s booking is eligible, please review the terms and conditions below and follow the steps to process a refund.

Terms and conditions
  • Applies to flights departing from France (CDG).
  • Only the FR, IZ, QX or O4 taxes are available for a refund.
  • Applies to guests who cancel their flight or are a no-show.
  • If your client chooses to receive a refund for the taxes, the remainder of the ticket value is forfeit.
  • If there is a scenario where some segments can be self-managed in the GDS and other segments cannot, you must submit both a GDS refund and a refund application. For example:
    • If one coupon is in OK status and one is in USED status due to a no show, you must submit and follow both the pre-travel and refund application processes for each affected segment. For a connection flight, if coupon 1 was flown and coupon 2 was USED due to a no show, no remaining value exists to refund, and the refund application will be rejected (with the exception of IROP scenarios).
  • Coupons in USED status due to a no-show will be reviewed by WestJet to determine refund eligibility.
  • Any refund applications that do not meet all requirements of the applicable scenario type or that are submitted incorrectly will be rejected.
  • Refund applications will be reviewed and processed within 45 days.
How to request a refund
Channel   Ticket status Action Waiver code / Process
ARC OK or USED due to no show Process in your GDS OK status: Enter waiver code CDGRFNDTAX in the endorsement field.

USED status: Email TARefundsandTicketing@westjet.com for assistance with refund eligibility.
BSP USED due to no show Submit refund application Select the coupon(s) requested for refund. The reason for refund must include “Refund request for refundable taxes”
BSP OK Process in your GDS Enter waiver code CDGRFNDTAX in the endorsement field

 

All GDS requests received or processed outside our terms and conditions are subject to an Agency Debit Memo (ADM). Any refund application requests received outside our terms and conditions will be rejected.