Self-serve exceptions and refund policies
Negative tax
Negative tax
Negative tax is a scenario where tax was collected on the original ticket but it does not apply to the new ticket. In the event of negative taxes, the following options are available for the travel agent:
- Issue a new ticket in the same or higher class of service and refund the original ticket. The new ticket must be issued before refunding the original ticket. Standard change/cancel fees apply and must charged.
- Exchange the ticket and forfeit the value of the negative tax.
If a refund is preferred, please review the terms and conditions and follow the steps below.
Terms and conditions
- Applies to all origins and destinations.
- Applies to tickets where the same guest name(s) or same corporation have rebooked.
- Negative tax is only seen in BSP Canada.
- Applies only when the tax on the original ticket no longer applies to the new ticket, as a result of the origin and/or arrival city changing. For example:
- YYZ-YYC is being rebooked to YYC-YYZ
- YVR-LAS is being rebooked to YVR-YYZ
- FLL-YYC is being rebooked to YWG-YYC
- YYC-LHR-YYC is being rebooked to YYC-CDG-YYC
- In most cases, when originating from the continental United States and changing to a different city in the continental United States, the negative tax does not apply. For example:
- SFO-YYZ is being rebooked to LAS-YYZ
- The new ticket must be issued before refunding the original ticket.
- The applicable change/cancel fee must be collected.
- The new ticket must be rebooked in the same class of service as the original ticket (or a higher class).
- NOTE: All GDS systems can support changing the base currency on a ticket exchange. A waiver code is not required for a change to country of origin. A waiver code is only required if the exchange results in a negative tax scenario.
- NOTE: If you exchange the original ticket, negative taxes are forfeit. We are not able to process a refund for the residual/forfeit amount.
- Select taxes are non-refundable. If the following taxes are refunded, an ADM will be issued:
- L8 and DO for Punta Cana (PUJ) and Puerto Plata (POP), Samana (AZS), La Romana (LRM)
How to request a refund
| Channel | Action | Waiver code |
|---|---|---|
| BSP CA agency only | Process in your GDS | NTX followed by the new TKT #
Enter the waiver code in the refund waiver code field or as an OSI on the reservation you are refunding. The waiver code format is as follows: NTX followed by the new TKT #. Enter only the characters following 838. For example: New TKT 8381234567890 and TKT 8380987654321 is being refunded. The waiver code would be: NTX1234567890 |
All requests received or processed outside our terms and conditions are subject to an Agency Debit Memo (ADM).