Manuals & guides

Browse our collection of manuals and guides to find the information you need to support your day-to-day work.

SELF-SERVE TOOLS

Advisor hub

Discover what’s new in the refreshed advisor hub with this training guide. Learn how to navigate updated menus, use the enhanced search functionality, explore the updated policy library and more.

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Manage trips

Learn to self-serve your client’s air-only bookings in Manage trips. This guide covers how to update a WestJet Rewards ID, update client information, pre-pay for seats or bags, add SSR codes and more.

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WESTJET AGENT DIRECT GUIDES

Administrator account

Learn how to use WestJet Agent Direct as an administrator. This step-by-step guide covers making, viewing and modifying bookings, configuring users and more.

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Agent account

Learn how to use WestJet Agent Direct as an agent. This step-by-step guide covers making, viewing and modifying bookings for your clients and more.

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WESTJET BIZ REFERENCE GUIDES

Corporate administrator

Learn how to use WestJet Biz as a corporate administrator. This guide covers making and modifying bookings, updating payment information, giving travellers access to Corporate Travel Bank, viewing reports, inviting users and more.

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Travel arranger

Learn how to use WestJet Biz as a travel arranger. This guide will show you how to book and modify your company’s flights, update profile information and loyalty program details, use Corporate Travel Bank as a form of payment and more.

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Corporate traveller

Learn how to use WestJet Biz as a corporate traveller. This guide walks through how to book and modify your flights, update profile information and loyalty program details, use Corporate Travel Bank as a form of payment and more.

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NDC made simple

Refreshed advisor hub

WestJet Groups