Self-serve exceptions and refund policies
Duplicate ticket
Duplicate ticket
Travel agents may request a refund for a duplicate ticket. Please review the terms and conditions below and follow the steps to process a refund.
Terms and conditions
- Applies to all origins and destinations.
- Ticket must be issued on 838 ticket stock and meet one of the following criteria:
- Identical guest name(s), origin/destination and travel date(s) but different ticket numbers; or
- Identical guest name(s), origin/destination and travel date(s) but one ticket is booked on WestJet flights and the other is booked on codeshare flights; or
- Identical origin/destination and travel date(s) but the guest names are inverted; or
- Identical guest name(s), travel date(s) and outbound destination but the inbound destination is different on each ticket;
- Identical guest name(s), travel date(s) and inbound destination but the outbound destination is different on each ticket.
- The fare and taxes (including YQ) are eligible for a refund with the exception of select non-refundable taxes. If the following taxes are refunded, an ADM will be issued:
- Non-refundable taxes: L8 and DO for Punta Cana (PUJ) and Puerto Plata (POP), Samana (AZS), La Romana (LRM).
- WestJet will not respond to requests that do not contain the proper documentation.
- Coupons in USED status due to a no-show will be reviewed by WestJet to determine refund eligibility.
How to request a refund
| Channel | Ticket status | Action | Waiver code/OSI |
|---|---|---|---|
| ARC/BSP agency | Any status | Process in your GDS |
Enter the waiver code in the refund waiver code field. Exception for Travelport users only: If the refund waiver code field is not available in Travelport, the waiver code may be entered in the OSI field. The waiver code format is as follows: DUP followed by the duplicate TKT # Use the ticket number for the booking that is to remain open/flown. Enter only the characters following 838. For example: |
All requests received or processed outside our terms and conditions are subject to an Agency Debit Memo (ADM).