WestJet Groups reserves the right to change the Terms & Conditions and establish new rules with 7 days written notice. Only IATA agents authorized by WestJet Groups can claim reservations. All penalty amounts are based in the currency of the fare and may be converted at higher/lower amounts based on ticketing currency. 

APPLICATION: WestJet Groups claims will be permitted with specific conditions. WestJet Groups will communicate specific/special conditions that will be visible to the agency at the time of claim in an OSI format/message. WestJet Groups may send additional conditions post-claim. The agency is responsible for ensuring all conditions are met pre- and post-claim.

ADVANCE RESERVATIONS/TICKETING: Waitlist and standby are not permitted for any fare. In the case of combined fares or differences with the fare rule last ticketing date, the more restrictive ticketing deadlines apply. Any bookings not ticketed by the designated TTL will be cancelled and will not be reinstated by WestJet or WestJet Groups. Deposits will be forfeit and where applicable, cancel penalties will apply. When reservations are made at least 31 days before departure, ticketing must be completed at least 30 days before departure. When reservations are made within 30 days of departure, ticketing must be completed by 23:59 based on point of sale local time, on the day reservations are made or at least 1 minute before departure (whichever is earlier), unless otherwise instructed by a WestJet Group Specialist. 

ADVANCE RESERVATIONS/REMARKS: Key instructions will be added by WestJet Groups to all claim bookings via OSI remarks. These remarks cannot be altered or deleted at any time by any party other than the WestJet Groups Specialist. Details including but not limited to base fare details, baggage details, change and cancel fees and tour code instructions must always be observed when handling the PNR. 

BAGGAGE: Bag allowance will be indicated in the pricing details generated at the time of the group claim. An OSI will also be included with bag allowance details. In the event of differences, the OSI will always be valid. Unless otherwise stated all WestJet Groups bookings receive 1 piece of checked baggage included in their base fare amount. Note: For groups travelling with greater than 2 pieces of baggage per person, the agency must speak with a WestJet Groups Specialist prior to travel to review special handling. Groups that arrive at the airport with excess bags that have not previously notified WestJet Groups may be denied. Specific bag conditions for oversize/weight will be provided by the WestJet Group Specialist prior to claim.  The agency will be responsible for ensuring the quoted bag allowance is correctly ticketed. Pre-paid bag options may be available. Please contact WestJet Groups for options.

CHILD: Accompanied children (age 2-11) charge 100% of the adult fare. Unaccompanied children are not permitted for WestJet Group bookings. 

CLAIM: WestJet Groups will permit claim at 30 days prior to flight departure or at time of full payment/ticketing, whichever is earlier. 

CLASS OF SERVICE: G-fare is used for all WestJet Groups bookings. 

COMBINABILITY: Group fares are not combinable.  

CURRENCY: All currency charged is based on the ticketing PCC. 

DEPOSITS/HOLDING FEES: WestJet Group Specialist may provide group-specific additional details on deposits/holding fees prior to claim. Holding fees may be collected by the agency to insure against loss in the event of a cancellation. Seats cancelled prior to ticketing incur a $100/seat penalty. Refer to Penalties/Cancellations for penalty details. 

INFANTS: No fare will be charged for lap-held infants under the age of two, but the infant must have a valid ticket issued. If you require a seat for an infant under two, 100% percent of the adult fare will be charged. Note: Taxes may be applicable for infants traveling transborder or internationally. 

MARKETS: Domestic, transborder and international.

NAMES: Group name is required at time of reservation creation. Passenger names and titles are required at time of full payment/ticketing. Passenger names will be added from the agency’s respective GDS system post-claim of the WestJet Groups booking. In cases of deposit, one passenger name will be required.

NAME CHANGES/TRANSFERS: Name changes are only permitted if all flight segments or coupons are WestJet-operated and WestJet marketed and validated on 838.  Otherwise name changes are NOT permitted. Name changes are permitted for no penalty if the change is completed greater than 24 hours from scheduled departure. Name changes are permitted for a penalty of $100.00 if the change is completed less than 24 hours from scheduled departure. Name corrections can be completed for no charge at any time. Name changes/corrections must be completed by the agency through their GDS. An OSI with details on the name change/correction should be generated to the WestJet Groups booking, in conjunction with updating the GDS PNR name field and ticket exchange. 

NO SHOWS: Reservations cancelled less than 2 hours prior to departure are considered “no shows” and tickets are deemed as non-creditable/refundable, resulting in a forfeit of funds. If the first segment/coupon on the booking is a no-show, all downline segments will be auto-cancelled and may require action to rebook (if applicable). 

PENALTIES – CANCELLATIONS: Pre-claim: Seats cancelled prior to full payment/ticketing will incur a $100.00 penalty per seat. If a deposit was paid, the $100.00 penalty is waived and the deposit is forfeit. Post-claim: Cancellations are permitted up to 2 hours prior to scheduled departure. Reservations cancelled less than 2 hours prior to schedule departure are not creditable or refundable and an ADM will be issued if inappropriate action has been taken. Refunds are not permitted. The PNR OSI remarks will outline the exact dollar penalty due. As per standard GDS process for cancellations to a claimed ticket, the ticket will remain in open status for 13 months. 

PENALTIES – CHANGES: Pre-claim: Flight changes are permitted by contacting WestJet Groups. Flight changes will be provided a new price quote which may result in an upgrade/downgrade in fare per passenger. Post-claim: For 9 or fewer guests, the agency will make the exchange in their GDS system with the class of service that is available. The travel agency will contact WestJet Groups for all flight changes once claimed if 10 guests or more are changing. Flight changes will be provided a new price quote which may result in an even/upgrade in fare per passenger. WestJet Groups will provide the new quote, and the agency will be responsible for processing the exchange in their respective GDS. Changes are permitted up to 2 hours prior to scheduled departure. Reservations changed less than 2 hours prior to schedule departure are not creditable and an ADM will be issued if inappropriate action has been taken. Exchanges are permitted for a penalty of $100.00 plus upgrade in fare (if applicable). Any residuals are forfeit. The QQ message will outline the exact dollar penalty due. 

SCHEDULE CHANGES: For schedule change processing click here.

For travel advisory processing click here. 

SEAT ASSIGNMENT: WestJet Groups will provide bulk seating for your group reservations at no charge. Changes to seat assignment provided by WestJet Groups are NOT permitted from the GDS. If the agency’s client prefers to purchase a specific seat, please contact WestJet Groups to process the seat selection fee. 

SUPPORT: For Group Claim booking inquiries call WestJet’s Groups Team at 1-844-213-5230. Note: All inquiries and requests are to be managed by the agency. If a sub-agency or guest contacts WestJet or WestJet Groups, we will direct them back to their travel agent. 

TAXES/FEES/SURCHARGES: At the time the claiming agency is ticketing the PNR, it is their responsibility that all taxes, fees and surcharges are correctly calculated based on the guaranteed base fare provided by WestJet Groups. Rules and regulations must be verified and applied at the time of ticketing. 

TICKETING: Fare amounts are permitted to be displayed on the e-ticket. The following ticketing functions are not permitted for WestJet Groups: Paper tickets, PTA or open segments/returns. Note: The most restrictive fare rules will apply to the entire e-ticket.

TOUR CODES: WestJet Groups will provide the agency with a specified Tour Code that must be applied at the time of full payment/ticketing. NOTE: The misapplication or misuse of the Tour Code will result in ADM and, in cases of abuse, may result in the agency’s ability to book and/or ticket being suspended and/or terminated. 

TRAVEL CREDITS: For cancelled reservations, the ticket will remain in open status for 13 months from the first coupon date. The agency is wholly responsible for tracking and managing ticket credits in their GDS. Tickets issued as the result of a claimed PNR can be applied towards group or non-group bookings in your GDS.

TRAVEL DOCUMENTS: WestJet and WestJet Groups do not accept responsibility for any required entrance documents. Please make sure passengers are aware of the required travel documents. 

VOIDS: BSP/ARC VOIDS will be accepted. Note: This includes VOID of an exchange or VOID/cancel of a refund.

VALIDITY: All WestJet Group fares are filed as one-way and can be used to create one-way, round-trip, circle and open-jaw journeys.