Self-serve exceptions and refund policies

Self-serve exceptions and refund policies

24-hour refund

24-hour refund

Reservations are eligible for a refund if the flight segment(s) are cancelled within 24 hours of creation. Please review the terms and conditions below and follow the steps to process a refund.

Terms and conditions
  • Applies to all fares and classes of service.
  • Bookings scheduled to depart within 24 hours of booking (i.e., same-day flights) are subject to standard change/cancel fees.
  • The fare and taxes (including YQ) are eligible for a refund with the exception of select non-refundable taxes. If the following taxes are refunded, an ADM will be issued:
    • Non-refundable taxes: L8 and DO for Punta Cana (PUJ) and Puerto Plata (POP), Samana (AZS), La Romana (LRM)
      How to request a refund
Cancel date System Action Waiver code/OSI
Same calendar day* ARC/BSP VOID ticket N/A
Next calendar day* ARC VOID ticket N/A
Next calendar day* BSP Process in your GDS

Enter waiver code WS24HRRFND in the refund waiver code field.

Exception for Travelport users only: If the refund waiver code field is not available in Travelport, the waiver code may be entered in the OSI field.

*ARC agencies can continue to VOID within the 24-hour time frame. There is no need to contact WestJet.

All requests received or processed outside our terms and conditions are subject to an Agency Debit Memo (ADM).