Self-serve exceptions and refund policies
24-hour refund
24-hour refund
Reservations are eligible for a refund if the flight segment(s) are cancelled within 24 hours of creation. Please review the terms and conditions below and follow the steps to process a refund.
Terms and conditions
Applies to all fares and classes of service.
Bookings scheduled to depart within 24 hours of booking (i.e., same-day flights) are subject to standard change/cancel fees.
The fare and taxes (including YQ) are eligible for a refund with the exception of select non-refundable taxes. If the following taxes are refunded, an ADM will be issued:
Non-refundable taxes: L8 and DO for Punta Cana (PUJ) and Puerto Plata (POP), Samana (AZS), La Romana (LRM)
How to request a refund
| Cancel date | System | Action | Waiver code/OSI |
|---|---|---|---|
| Same calendar day* | ARC/BSP | VOID ticket | N/A |
| Next calendar day* | ARC | VOID ticket | N/A |
| Next calendar day* | BSP | Process in your GDS | Enter waiver code WS24HRRFND in the refund waiver code field and/or via OSI |
*ARC agencies can continue to VOID within the 24-hour time frame. There is no need to contact WestJet.
All requests received or processed outside our terms and conditions are subject to an Agency Debit Memo (ADM).