Email requests for waiver codes will only be accepted in the event of jury ...

If your client purchased a refundable fare and would like to request a refund, ...

If your client’s destination is impacted by a travel advisory, schedule change, IROP, etc. ...

Updated June 5, 2025 If your client purchased pre-reserved seats and is eligible for a ...

NOTE: The information below only applies to BSP Canada tickets (Canada point of sale) Effective December ...

Updated June 5, 2025 If your client cancels or no-shows a flight departing from ...

Negative tax is a scenario where tax was collected on the original ticket but ...

You may request a refund for your client’s air-only itinerary if they receive a ...

Travel agents may request a refund for a duplicate ticket. Please review the terms ...

If your client experiences a cabin downgrade, refunds will be processed as follows: ARC agencies ...