NDC 2025 achievements
NDC 2025 achievements
Testing & Feedback
To help deliver a robust, partner-supported NDC product, we collaborated with a closed user group to gather product recommendations, complete testing, and validate the booking, servicing, settlement and post-ticketing flows. We also partnered with an external vendor to conduct cycle testing and support improvements for future releases.
Partner engagement
Members of our closed user group were able to connect through their preferred distribution channels including direct connect, aggregators or GDS. Their insights helped optimize and refine our NDC product. Our Key Account Managers also engaged partners throughout the year to gather ongoing feedback and recommendations.
Communication
To keep you informed, we shared more frequent updates through email, our monthly newsletter and refreshed content on the NDC page of the travel agent resource site. If you’re not yet signed up for our communications, you can do so here.
Product enhancements
We completed two releases that improved overall product stability and maturity, and introduced functionality such as prepaid bags, True Reshop and category 31 automated voluntary exchanges. These features will be available to NDC API users when we launch in mid-2026. You can learn more about the product capabilities we’ve currently enabled here: NDC capabilities. Additional enhancements are in testing and will be shared in the new year.
Support & training
A dedicated team of WestJetters is supporting the build and rollout of our NDC product, with thoughtfully planned enhancements added throughout the year. Internally, we expanded training to ensure our teams are prepared to support you.
Technical integration
We’re committed to offering NDC through the channel of your choice. Sabre GDS launched in October 2025—the first GDS successfully integrated with WestJet NDC. Additional GDS partners are in progress, with launches planned for Q2 2026. Aggregator partners such as TravelFusion are expected to launch in Q4 2025.